Help with my Lifeline application
Not sure which document to upload, why the National Verifier rejected your ID, or which provider covers your ZIP? Call the support line or email us and we will walk you through the next step.
Call now →Real humans · Wilmington, DE
Talk to a real editor - not a bot, not a call center.
Phone, email or the form below. Every message is read and answered by a named member of our Wilmington, Delaware team - usually within 24 to 48 business hours.
Before you write: We cannot approve, deny, expedite or reinstate a Lifeline benefit - that is USAC’s and your provider’s role. We can help you understand the rules and escalate provider silence.
Ways to reach us
Pick the fastest channel for your question.
Fastest
Reader Support Phone
+1 (888) 316-0921
Mon–Fri, 9:00 AM – 6:00 PM ET. Rosa or a member of the support team picks up. Bilingual English / Spanish.
24–48 hr reply
General Support Email
support@lifelinefreeiphone.com
For Lifeline application questions, provider confusion, refurb-iPhone status or reader help.
1 business day
Editorial & Corrections
editorial@lifelinefreeiphone.com
Corrections, source challenges, tip lines and press. Read by Peter M. Sullivan, Senior Editor.
3 business days
Business & Partnerships
contact@lifelinefreeiphone.com
Provider partnerships, listing inquiries and B2B outreach. Please include your FCC ETC ID if applicable.
Send us a message
We reply within 24 – 48 business hours. All fields marked * are required.
Common reasons readers write
What can we help you with?
Report a mistake on a page
Spotted an outdated eligibility rule, a wrong provider phone number or a broken source link? Email editorial with the URL - we log every correction with a dated note.
Email editorial →Share a reader story or tip
Denied unfairly? Approved after a long fight? Got a warning about a provider we should know about? We read every tip and protect source confidentiality.
Send a tip →Provider or partnership inquiry
Lifeline-approved provider? Send FCC ETC documentation, service footprint and current offer. Vetting takes 2–3 weeks and does not guarantee inclusion.
Email business team →Response commitments
How long you will wait - plainly.
Phone support
Answered live during business hours
Voicemail after hours; callback next business day.
Support email
24 – 48 business hours
Peak periods (open enrollment) may extend to 72 hours.
Corrections
1 business day
Verified corrections publish within 3 business days with a dated note.
Business inquiries
3 business days
Longer for full provider vetting (2 – 3 weeks).
Contact FAQs
Questions before you write.
Can you approve or deny my Lifeline application?+
No. Lifeline eligibility is determined by USAC through the National Verifier under FCC oversight. We can explain the rules, help you gather documents and point you at the right provider - but only USAC and the provider can approve or deny you.
Do you ship free iPhones directly?+
No. We are an independent editorial site. Devices ship from the Lifeline provider you enroll with. If a device has not arrived, contact that provider first - we can help you escalate if they do not respond.
How fast will someone get back to me?+
Phone calls during Mon–Fri 9 AM – 6 PM ET are answered live. Support emails are answered within 24–48 business hours. Corrections are triaged within one business day.
Do you offer support in Spanish?+
Yes. Rosa L. Ortega and additional bilingual support staff answer calls and emails in English and Spanish.
Is my information kept private?+
Yes. We only use the information you share to answer your question. We do not sell reader contact information. Full details are in our Privacy Policy.
Where are you located?+
1201 N Market St, Suite 100, Wilmington, DE 19801. We are a small U.S.-based editorial team, not an overseas call center.
Editor-reviewed·Published August 2018·Last verified July 2026·Independent - not affiliated with the FCC or USAC